These Terms & Conditions ("Terms") govern your use of our Website, enrapturemedia.com ("the Website"), and our Client Portal, client.enrapturemedia.com ("the Client Portal").
By accessing or using either platform, you the client ("Client") agree to these Terms.
Please read them carefully. If you have any questions, please don't hesitate to contact us.
Enrapture Media provides web design & development, SEO support, website hosting & maintenance, digital & print marketing, domain registration & DNS management, as well as photography & videography services to small and medium-sized businesses (SMBs) and contractors. Our Client Portal is a secure platform for managing projects, invoices, support tickets, and all forms of communication.
By using our Website or Client Portal, you confirm that you are at least 18 years old and have the authority to enter into these Terms. If you do not agree with any part of these Terms, please do not use our services.
We reserve the right to update these Terms from time to time. If we make significant changes, we'll redate the page on our Website or post a notice on the Client Portal. Your continued use of our services after changes means you accept the updated Terms.
Registration: To access the Client Portal, you must create an account and provide accurate, complete information.
Security: You are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately if you suspect unauthorized use of your account.
Permissions: Only authorized users are permitted to access certain features in the Client Portal. You agree not to share your login details with others.
Domain Registration & Renewals:
When you register a domain through the Website or Client Portal, you are entering into an electronic agreement ("Agreement") to comply with all local and international rules and regulations pertaining to, but not limited to, the accuracy of registrant data and usage of the registered domain/TLD.
Different TLD registries have their own Terms & Conditions that apply to the registration of their domains, and the registrant is also required to comply with those respective Terms & Conditions. Please note the following links below for ease of access to those individual Terms & Conditions. These Terms & Conditions may change without notice, as is the right of the respective registries.
Enrapture Media comply with ICANN registrant rules and requirements and will enforce those rules and requirements when appropriate. On occasion, Enrapture Media may request verifiable proof of identity from domain registrants. This type of request may follow the receipt of a complaint from the public, monitoring services, registries, or the different authorities in the jurisdictions we service. All personal data is subject to data protection/GDPR law, and the registrant accepts that their personal data may be shared with the respective authorities/service providers with a valid reason for requesting such information. Enrapture Media undertake to advise customers when their identities are shared with service providers, but cannot undertake to do the same if sharing with local authorities where this contravenes ‘Tipping off’ laws in the respective jurisdictions.
When you register a domain, you have the option to choose to hide your identity from the relevant WHOIS databases. Registrants cannot obfuscate/fake their own registrant data to achieve this. When registering a domain, in most cases, you will have the option to hide your ID; Enrapture Media then passes that request on to the registry or third-party registrar to action that request. Where that option is not given when registering your domain, this may be because that particular domain does not support ID protection.
Enrapture Media cannot be held liable for any errors in the enacting of ID protection by third-party registrars or registries. The registrant indeminfies Enrapture Media from any errors due to changes or system issues at the respective registries.
When you register a domain name, you will have the following renewal options:
Automatic Renewal: Automatic Renewal is the default setting. Domain names will automatically renew for a period equivalent to the length of your original domain name registration, and payment will be taken from the Payment Method you have on file with Enrapture Media's Client Portal at the then-current rates. Thus, if you have chosen to register your domain name for one (1) year, Enrapture Media will automatically renew it for one (1) year. If you have chosen to register your domain name for two (2) years, Enrapture Media will automatically renew it for two (2) years, and so on. If you wish to change your automatic renewal term to a different period from your original term, you may manually renew the domain registration to establish a new default automatic renewal term for the domain or email the client support team to do that for you.
Manual Renewal: If you have elected to turn off automatic renewal and cancel the product (i.e., cancel the domain name registration) effective at expiration of the then current term, you may nonetheless elect to manually renew the domain name at anytime prior to its expiration date by logging into your Client Area and manually implementing the renewal or by calling client support (should you in fact want the domain name to be renewed). If you fail to manually implement the renewal before the expiration date, the domain name will be cancelled and you will no longer have use of that name. All renewals will be subject to the terms of this Agreement, as it may be amended from time to time, and you acknowledge and agree to be bound by the terms of this Agreement (as amended) for all renewed domains. Domain name renewals will be non-refundable. In the event that we are unable to automatically renew your domain name for the renewal option selected for any reason, we may automatically renew your domain name for a period less than your original registration period to the extent necessary for the transaction to succeed. If for any reason Enrapture Media is not able to take the payment from the payment method you have on file, and you fail to respond to our notices, your domain name registration will expire. It is your responsibility to keep your payment method information current, which includes the expiration date if you are using a credit card.
You agree that Enrapture Media will not be responsible for cancelled domain names that you fail to renew in the time frames indicated in this Agreement. In any case, if you fail to renew your domain name in a timely fashion, additional charges may apply. If you signed up for privacy services, protected registration, or any other similar service, with your domain name registration, these services will automatically be renewed when your domain name registration is up for renewal, and you will incur the applicable additional renewal fee unless you cancel in advance.
If you fail to renew your domain name in the time frames indicated in this Agreement, you agree that Enrapture Media may, at its sole discretion, renew your expired domain name on your behalf. If Enrapture Media decides to renew your expired domain name on your behalf, you will have a Renewal Grace Period during which you must reimburse Enrapture Media for the renewal and keep your domain name. The Renewal Grace Period is currently twelve (12) days but subject to change under the terms of this Agreement.
For certain ccTLDs there is no Renewal Grace Period after the expiration date of the domain name. If you do not reimburse Enrapture Media for the renewal during the Renewal Grace Period your domain name will be placed on Hold and flagged for deletion after which you may have up to a 30-day redemption period to redeem your domain name, provided that your domain name is not subject to an expired domain name auction bid and you pay Enrapture Media a Redemption fee.
The Redemption varies, depending on that set by the respective registry responsible for your domain TLD, and is subject to change under the terms of this Agreement. If you do not redeem your domain name prior to the end of the 30-day redemption period Enrapture Media may, at its sole discretion, delete your domain name or transfer it to another registrant on your behalf. During the redemption period your domain name may be parked.
Enrapture Media cannot guarantee that all domain registration orders will be approved/accepted by the respective registry or third-party registrars. In the event of a domain registration not being accepted by a registry or third-party registrar, an action beyond our control, a full refund will be given to the customer.
Pricing
Enrapture Media reserve the right to decrease/increase our domain and web services pricing to reflect any changes in the underlying cost of those services or registration fees.
Enrapture Media undertakes to provide customers with 30 days notice, prior to renewal, of all price increases on products or services they have subscribed to.
Billing and Refunds
To explain our policy in simple (non-legalese) terms: Whilst we are obliged to reflect the respective terms and conditions relative to a service or domain, set by the respective registries and third-party providers, we will always try to ensure that a full or partial refund will be made if at all possible. In most cases, as long as you meet the requirements below, a refund will be provided. Back to legal speak; In the event of third-party costs being incurred by Enrapture Media, we reserve the right to recover those costs and provide a partial refund. If you are not satisfied within your first 30 days, we undertake to provide you with a refund, less the period of time used, if at all possible.
Website Hosting Cancellation Guidelines:
Domain Registrations:
Time frame in which you may cancel your order.
New Registration – 3 Days (72 hours): Premium domains may not be cancelled after registration, unless the respective Registry agrees to refund Enrapture Media accordingly. We will attempt to refund all standard domain registrations, but that is again subject oft acceptance by third-party registrars and registries.
Auto-renewals and transfers: Once an auto-renewal or transfer is initiated with the respective registry, we are unable to provide a refund. It is the responsibility of the Registrant to ensure that a domain is not set to auto-renew prior to the renewal, which may take place up to 15 days prior to the expiry date.
Pre-Registrations: For TLD pre-registrations, application fees are non-refundable.
Transfers: Domain transfers cannot be cancelled or refunded once initiated, where the respective registries require us to charge a 12-month extension to the registration period at the time of a transfer.
New registrations and renewals are subject to a 120 day hold on transferring out of Enrapture Media's management system.
Enrapture Media automatically notifies customers of upcoming domain and hosting service renewals in a timely manner to allow you the option to cancel or adjust your services.
We accept payment via credit card and Direct Debit. All services and products are charged for in advance and, where appropriate, on a subscription basis. Enrapture Media do not hold your credit card information within our databases; all credit card information required for auto-renewals is securely held by the payment processing service providers referenced above. Our personnel can only see the last four-digits of your credit/debit card and the expiry date.
All content on our Website and Client Portal—including text, graphics, logos, images, code, and software—is owned by Enrapture Media or our licensors. You may not copy, modify, distribute, or create derivative works from our content without our written permission.
All services provided by Enrapture Media may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any US Laws is prohibited. This includes, but is not limited to copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statutes.
Clients should be aware that Enrapture Media undertakes to comply with all legal requests for access to an account where an AUP violation or breach of the law is deemed to have taken place. The Client agrees to indemnify and hold harmless Enrapture Media and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our AUP is actively and strictly enforced. Offending content or users are suspended from our network, usually, as soon as they are discovered, although, where legally appropriate, we will inform you when and why any action has been taken. Any Clients found to be undertaking illegal activities via the services we provide will be reported to the responsible authorities.
If Enrapture Media believes that a trademark/copyright is being infringed due to the registration of a domain or misleading content on a website, Enrapture Media reserves the right to proactively suspend a domain or hosting service until the customer has provided suitable proof that the respective domain(s) or website(s) are not infringing on the legal rights of an owner of a trademark/copyright material.
Clients acknowledge that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscribers agree that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.
Clients further acknowledges that the company’s liability for its own negligence may not, in any event, exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Illegality In any form, including but not limited to the unauthorised distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material.
Undesirable Content: Certain types of content are not allowed on our networks. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances. All forms of pornographic material that does not meet legal standards of approval, is deemed to be unacceptable by Enrapture Media and the hosting account will be suspended and reported to the authorities.
We respect your privacy and confidentiality. Any proprietary or sensitive information shared with us will be protected and not disclosed to third parties, except as required to provide our services or as mandated by law.
To the fullest extent permitted by law, Enrapture Media and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Our total potential liability for any claim related to your use of our services will not exceed the amount you paid us for those services in the 12 months preceding the claim.
We reserve the right to suspend or terminate your access to the Website or Client Portal at our discretion, with or without notice, if you violate these Terms or engage in prohibited conduct. You may also terminate your account at any time by contacting us.
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes will be resolved in the courts of North Carolina.
We are committed to making our Website and Client Portal accessible to everyone. Please see our Accessibility Statement for more information.
If you have any questions about these Terms, please contact us at [clientsupport@enrapturemedia.com] or use our Website's contact form.
By using our Website or Client Portal, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Thank you for choosing Enrapture Media! We look forward to working with you.
Note: For more details on how we collect, use, and protect your personal information, please refer to our Privacy Policy. For accessibility information, please see our Accessibility Statement.
© Enrapture Media is a trading name of Enrapture Limited - Building online solutions since 2009
